jos Platform Privacy Notice
This page describes what data we collect when you use jos and how we keep that data protected. We take privacy seriously. Your personal information—name, email, payment details, and betting history—remains confidential and is used only for account management, fraud prevention, and legal compliance.
We do not sell your data to advertisers or third parties. We share information only with payment processors, identity-verification services, and legal authorities when required by law. Our privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate.
If you have questions about how we handle your data or wish to access, correct, or delete your information, contact our support team. By using jos, you accept our privacy practices as outlined on this page.
What data we collect on jos
When you register on jos, we collect your full legal name, date of birth, email address, phone number, and residential address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect your payment method details (such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account information) to process deposits and withdrawals.
We collect your betting and gaming history—which markets you access, which games you play, your stakes, and your winnings or losses. We use this data to calculate your account balance, settle bets fairly, and detect patterns that may indicate fraud or problem gambling.
We also collect technical data: your device type, browser, IP address, and the pages you visit on jos. This helps us diagnose technical issues, improve our platform, and protect against cyberattacks and unauthorized access.
How we use your data on jos
We use your personal information to operate your jos account, process your deposits and withdrawals, settle your bets, and communicate with you about your account. We also use your data to verify your identity before your first withdrawal and to monitor for fraudulent activity.
We analyze aggregated, anonymized data to understand how users interact with jos—for example, which Liga 1 fixtures attract the most bets, or which slot games are most popular. This analysis helps us improve our platform, add new markets, and optimize our service. Aggregated data cannot identify you personally.
We may contact you via email or SMS to inform you about important account changes, verify your identity, or respond to your support requests. We will not use your contact information to send unsolicited marketing unless you have explicitly opted in.
Third parties and data processors
We work with third-party service providers to operate jos. Payment processors handle your deposits and withdrawals. Identity-verification services confirm your personal information. These processors have access to the minimum data necessary to perform their function and are contractually bound to protect your privacy.
Our servers may sit outside your jurisdiction. For example, your data may be stored or processed in countries with different data-protection laws than your own. By using jos, you consent to this international data transfer. We take steps to ensure your data is protected regardless of its location.
We do not share your data with other gamblers, advertisers, or social networks. We do not link your jos account to your social-media accounts or public profiles. Your betting activity remains private.
Cookies and tracking on jos
We use cookies—small files stored on your device—to remember your login session, store your preferences, and track your navigation through our platform. Cookies help us personalize your experience and keep you logged in so you do not have to re-enter your password on every visit.
You can disable cookies in your browser settings, but this may affect the functionality of jos. For example, you may be logged out automatically or unable to stay logged in across multiple devices.
We also use analytics tools to measure traffic, track user behaviour (anonymously), and diagnose platform issues. This data helps us understand how jos is used and where we can make improvements. Analytics data is aggregated and cannot identify you individually.
Your rights regarding your data on jos
You have the right to access all personal data we hold about you. Contact our support team and we will provide a copy of your data in a readable format. You also have the right to correct inaccurate information—for example, if your name or address is wrong, we will update it promptly.
You may request deletion of your data, subject to legal obligations. If we are required by anti-money-laundering law to retain your information, we cannot delete it. However, we will securely store it and not use it for any purpose other than legal compliance.
You have the right to object to certain uses of your data. If you do not want us to contact you via SMS, we will respect that preference. Contact our support team to manage your communication preferences or exercise any of these rights.
Security and data protection on jos
We protect your data using encryption, secure servers, and access controls. Your password is hashed (converted into a one-way code) so we cannot see it. Your payment information is encrypted and processed by PCI-compliant payment processors—companies that meet the standard security practices standards for handling card and payment data.
We monitor our systems for unauthorized access and suspicious activity. If we detect a breach, we will notify affected users and legal authorities as required by law. We maintain regular backups of your data so it is not lost if our primary servers fail.
We recommend using a strong, unique password for your jos account and enabling two-factor authentication (2FA) via your authenticator app or SMS. These steps significantly reduce the risk of unauthorized access even if someone obtains your password.
Data retention and account closure
We retain your personal data for as long as your jos account is active. After you close your account, we retain your data for a limited period to comply with financial and legal requirements—typically between three and seven years. After that period, we securely delete or anonymize your data.
If you close your account during peak seasons—such as during Liga 1 fixtures, Piala AFF tournaments, Piala Indonesia matches, or holidays like Idul Fitri and Idul Adha—we may delay closure for a short period to allow bets to settle. Once all pending bets are resolved, your account closure is processed.
Even after your account is closed, we may retain transaction records and betting history to fulfill legal and tax obligations. This data is stored securely and separate from your active account.
Contact us about privacy
If you have questions about this privacy notice or how we handle your data, contact our support team. You can reach us via email or through our contact form on the jos platform. We aim to respond to privacy inquiries within ten business days.
If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority. We cooperate with data-protection regulators and will respond to any formal inquiry they make.
We may update this privacy notice at any time. Material changes will be communicated via email or a notice on our platform. Your continued use of jos after changes are posted means you accept the updated notice.