josTerms of Use
When you open an account on jos, you agree to our terms of use. These terms set out what we do, what you agree to, and how disputes are resolved. We operate our platform where local law permits, and all users must comply with applicable jurisdiction rules before accessing our services.
Our terms cover account opening, deposits and withdrawals, bonus conditions, and your rights and responsibilities. We keep our terms straightforward: you provide accurate information, you use your account only for yourself, and you do not engage in fraud or abuse. In return, we protect your data, process your transactions fairly, and resolve disputes transparently.
This page outlines the key conditions for using jos. If you have questions about any term, contact our support team. By creating an account on jos, you accept these terms in full.
Account opening and your responsibilities
To open an account on jos, you must provide accurate personal information: your full legal name, date of birth, email address, and phone number. You must also verify your email and provide identity documents (a government-issued ID and a selfie) before your first withdrawal. We use this information to confirm your identity and comply with anti-fraud regulations.
You are responsible for keeping your password confidential. Do not share your jos login credentials with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team. We are not liable for unauthorized access if you have shared your password or failed to secure your device.
Each person may open only one account on jos. If we discover duplicate accounts, we reserve the right to close them and forfeit any funds. You must be of legal age in your jurisdiction to use our platform. Our services are available only where local law permits.
Deposits, withdrawals, and payment methods on jos
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing time and fees, which we display before you confirm your deposit. We do not charge hidden fees—all costs are transparent.
Withdrawals are processed to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. This protects against money laundering and fraud. Withdrawal requests are subject to verification: we may ask you to confirm your identity or provide additional documents before processing a large withdrawal.
We process withdrawals subject to verification windows. Exact timelines depend on your bank or e-wallet provider, not just jos. Some withdrawals may take longer during holidays like Idul Fitri or Idul Adha, or if your bank requires additional checks. We will inform you of any delays.
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1
Minimum depositEntry
We set a minimum deposit amount to keep transactions efficient. Check your account for the current minimum.
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2
Withdrawal limitsCaps
We may set daily or monthly withdrawal limits for security. These limits are shown in your account settings.
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3
Verification before withdrawalSecurity
Before your first withdrawal, we require identity verification. This is a one-time process and protects your account.
Bonus terms and conditions on jos
We may offer bonuses to new or existing users. Any bonus comes with terms: a wagering requirement (the amount you must bet before withdrawing bonus funds), a time limit (how long you have to use the bonus), and eligible games (which markets or games count toward the requirement).
Bonuses are not guaranteed. We reserve the right to modify, suspend, or cancel any bonus offer. If you abuse a bonus—for example, by placing bets designed to guarantee a profit regardless of outcome—we may forfeit the bonus and any winnings from it. Bonus terms are displayed in full when you claim a bonus; read them carefully before accepting.
Bonuses apply only to new accounts or specific promotions. You cannot combine multiple bonuses or claim the same bonus twice. If you have questions about a bonus, contact our support team before claiming it.
Betting, games, and market rules on jos
Jos offers betting on Liga 1, Piala AFF, Champions League, and other football markets, as well as live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each market and game has its own rules, which we display before you place a bet or play.
We reserve the right to void, cancel, or settle any bet if we detect fraud, manipulation, or a system error. For example, if a match result is officially overturned, we will adjust bets accordingly. If a game malfunctions, we will cancel bets placed during the malfunction and refund stakes.
You are responsible for understanding the rules of any market or game before you bet. We do not offer refunds for bets placed by mistake or bets you regret. Once a bet is confirmed, it stands unless we cancel it due to fraud or error.
Dispute resolution and complaints
If you believe we have made an error or treated you unfairly, contact our support team with details of your complaint. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to our management team.
We aim to resolve disputes fairly and transparently. If a dispute cannot be resolved through our internal process, we may refer it to an independent arbitrator or mediator. Any arbitration will be conducted in English and governed by the laws of the jurisdiction where our platform operates.
You agree not to pursue legal action against jos without first attempting to resolve the dispute through our support process. This protects both parties and keeps resolution costs low.
Data protection and privacy on jos
We protect your personal data using encryption and secure storage. We do not sell your data to third parties. We share your information only with payment processors, identity verification services, and legal authorities when required by law.
You have the right to access, correct, or delete your personal data. Contact our support team to request these actions. We will comply with your request within a reasonable timeframe, unless we are required by law to retain your data.
For full details on how we handle your data, see our Privacy Policy. By using jos, you consent to our data practices as outlined in that policy.
Prohibited conduct and account suspension
We prohibit fraud, money laundering, match-fixing, and any illegal activity on jos. We also prohibit using automated tools to access our platform, sharing accounts, and placing bets on behalf of others. If we detect prohibited conduct, we will suspend or close your account and may forfeit your funds.
We reserve the right to suspend your account at any time if we believe you are violating these terms or engaging in harmful conduct. Suspension is not a punishment—it is a protective measure. If your account is suspended, contact our support team to understand why and what steps you can take.
If we close your account due to violation of these terms, we will refund any remaining balance to your registered payment method, minus any amounts owed to us (such as disputed bets or chargebacks).
Changes to our terms and final notes
We may update these terms at any time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of jos after changes are posted means you accept the new terms. If you do not agree with changes, you may close your account.
These terms are the complete agreement between you and jos. They supersede any previous agreements or understandings. If any part of these terms is found to be unenforceable, the remaining terms remain in effect.
Jos operates where local law permits. Our services are not available in jurisdictions where online wagering is prohibited. You are responsible for verifying that your use of jos complies with your jurisdiction's laws. By opening an account on jos, you confirm that you have read and accepted these terms in full.